How to deal with negative comments on social pages?

All businesses will have to deal with negative comments on their social pages or posts.

Sometimes of these comments will be' trolls' aka people trying to hijack the conversation. Most negative comments will be criticisms of your business.

Negative comments can spread like wildflowers and will need to be addressed.

You may be wondering, what's the best way to manage negative responses?

In order to formulate a better approach, the team from Digital Giants has put together this simple chart on how to respond to negative comments.